SHIPPING AND RETURNS

SHIPPING POLICY

Thank you for choosing Drip Street! We are happy to provide you with a smooth and transparent shopping experience.

Below you will find all the information relating to the shipment of your orders.

1. Processing Times:

Orders are processed within 1-2 business days of purchase confirmation. Orders placed on weekends or holidays may require additional processing time.

2. Shipping Methods and Delivery Times:

We offer several shipping options to suit your needs that you can choose at checkout.
Delivery times may vary depending on your location and product availability.

3. Shipping Costs:

Shipping costs vary based on the shipping method chosen and the destination of the order. The exact costs will be calculated at checkout and displayed before confirming the purchase.

4. Order Tracking:

Once your order has been shipped, you will receive an email containing your tracking number. You can use this number to track the status of your shipment and get real-time updates.

5. Shipping Problems:

If you encounter any issues with your shipment, such as delays or damaged packages, please contact our customer service at [dripstreet.it@gmail.com]. We will do our best to resolve any issues.

RETURN AND REFUND POLICY

Thank you for choosing Drip Street! We are committed to providing you with high quality products and excellent service. Below you will find information regarding our returns and refunds policy.

1. Returns and Refunds:

We accept returns and refunds only if the product you received is defective or damaged. To avail of this possibility, you must provide clear evidence of the defect or damage, such as detailed photos of the product and packaging.

2. Procedures for Requesting a Return or Refund:

If you have received a defective product, please contact us within 7 days of receiving your order at [dripstreet.it@gmail.com]. Please include in your communication:
- The order number
- A detailed description of the problem
- Photographic evidence of the defect or damage
After receiving and verifying the information provided, we will respond to you with instructions for returning the product and refunding, if applicable.

3. Product Conditions for Returns:

The product must be returned in its original packaging and in like-new condition. We do not accept returns of products that have been used or damaged after delivery.

4. Return Shipping Costs:

We will cover the shipping costs to return a defective product. We will provide you with a prepaid return label if the return is approved.

5. Refunds:

Once we receive and inspect the returned product, we will process your refund. The refund will be made using the same payment method used for the initial purchase. Refund processing times may vary depending on your bank or payment provider.

6. Non-Refundable Products:

Purchased products cannot be refunded or returned unless defective. Please make sure to carefully review the product description and size guide before completing your purchase.

7. Contact us:

For any questions or to initiate a return, please contact us at [dripstreet.it@gmail.com].

We are here to help you and make sure you are satisfied with your purchase.

Thank you for your understanding and cooperation!